Reservationless Audio Conference Call Upgrade

The audio conference call platform will be upgrading December 2, 2007. Your dial-in numbers and passcodes will remain the same (unless you received a change notice). The two changes are

1. How to start an audio conference call as the host/moderator. The moderator used to enter only one PIN code to start the audio conference call. Now the moderator enters two PIN codes to start the call (see below instructions). There is no change with how attendees/participants join a call
2. The keypad commands. Detailed instructions for both are provided below.

For 24/7 customer support call us 1-877-812-4501 or 1+706-634-2415.

Starting a Reservationless Plus Audio Conference Call
Available keypad commands
How to view your international toll-free access numbers
View/change default conference call optional features

Start Reservationless Plus Conference as the Moderator - Effective 12/2/07

1. Give your participants the date and time of the call, your Dial-In Number, and your Conference Code (formerly called 'participant passcode').
2. Moderator: At the specified time, dial your Reservationless-Plus Dial-In Number.
3. Moderator: When prompted, enter your Conference Code (formerly called 'participant' passcode) followed by #.
4. Moderator: When prompted, press * to identify yourself as the call leader, then enter your Leader PIN (formerly called 'moderator' passcode) followed by #.
5. Moderator: Press 1 to begin your conference or press 2 to change your default conference options.

   Participants join your call by following steps 2 and 3 above.

6. (Optional) if the project accounting code feature is enabled you will be prompted to enter a numeric account code.
7. (Optional) if the Security Passcode option is enabled you will be prompted to enter the Passcode at this time.

Keypad Commands – Effective 12/2/07

How to view your international toll-free access numbers

Your US & Canada toll-free, US direct dial toll and International toll-free numbers are remaining the same. After the upgrade you will have access to additional International toll-free access numbers. To view your all of your access numbers anytime:

1. Go to www.communiqueconferencing.com/rescontrolpanel.htm
2. Enter your conference, leader PIN and press "continue"
3. Select "view your numbers" from the main menu.

View/change default conference call optional features

You can change your default reservationless conference call options at any time. Options include:

• Participant Entry/Exit Announcements: How your participants are announced when they enter the conference.
  • Silence: You will hear nothing when a participant enters your conference.
  • Tone: You will hear a distinct tone when a participant enters your conference.
  • Recorded Name: You will hear a recorded name announcement each time a participant enters your conference.
  • Tone and Recorded Name: You will hear both a distinct tone and a recorded name announcement when a participant enters your conference.
    
• Quick Start: Enables conference participants to be able to speak with each other before you are joined to the conference. NOTE: If you select "Quick Start ON", participants may access a conference without your knowledge or approval.
• Auto Conference Continuation: Allows your participants to be able to continue a conference after you, the leader, have disconnected.
• Project Accounting Code (numeric only, via telephone key pad): This option prompts the leader to enter up to a 20 digit numeric account code for each audio conference call which displays on the invoice for expense tracking.
• Subconferencing; Providers the ability to transfer your participants into break-out session or subconference. When enabled you will have the ability to transfer participants between up to nine subconferences and the main conference. Simply instruct the participants you wish to transfer to press "*9" then the desired subconference number (1-9) when prompted. Participants may return to the main conference by pressing "*9" again.
• Waiting Room: When enabled guests dialing in for your call are placed on music hold until you are ready for them to join. This feature is particularly useful when you have "back-to-back " conferences scheduled with two distinct groups. Enabling Waiting Room changes the behavior of the "*7 - Conference Lock" feature such that when you lock the conference any new participant attempting to join the call will be placed on music hold until you either unlock the conference by pressing "#7".
  

Instructions to change your default conference call options via the phone:

1. Dial your Reservationless-Plus Dial-In Number.
2. When prompted, enter your Conference Code followed by #.
3. When prompted, press * to identify yourself as the call leader, then enter your Leader PIN followed by #.
4. Press 2 to change default conference options.
5. Select from the following options:
   • Press 1 to change your 4 digit leader PIN
   • Press, 2 to enable/disable participant name record and entry/exit announcements
   • Press 3 - to enable/disable quick start
   • Press 4 to enable/disable auto continuation

To change your default conference options:

1. Go to www.communiqueconferencing.com/rescontrolpanel.htm
2. Enter your conference, leader PIN and press "continue"
3. Select "edit default conference options" from the main menu.
   

For 24/7 customer support call us 1-877-812-4501 or 1+706-634-2415.