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Communique's
value story is best told in the words of our customers
Customer
Reviews | Awards
On
behalf of myself and my other colleagues at Wachovia Securities,
thank you for your pro-active quality support of our web conference.
As you know, we had previously used a competitor of yours, whose
system was inferior. But, what really convinced us to make the switch,
was the tremendous service you provided. As much as technology is
important, the human touch can never be discounted.
In fact, in retrospect, I think we assumed their system was inferior,
since they didn't provide the hands on support and assistance in
helping understand how to use their platform, as you did. Your attitude
truly made us feel as though you were invested in making our program
a success. You were and are truly our partner in this regard.
Thank
you for reaching out via email, in written correspondence and in
your phone calls to make certain we were prepared for our current
and upcoming events, and for providing resources to turn around
the re-broadcast link in lightening speed. These are just a few
examples of how your attitude and support made a difference to us.
We look forward to the opportunity to work with you in the future.
All of us at Wachovia Securities extend to you the best wishes for
an outstanding new year, both personally and professionally!
Barbara
Best
Wachovia Securities, Capital Strategies Group
I
wanted to take a moment and let you know how wonderful your support
staff is to work with, particularly Jack Sampogna. I was hesitant
to switch providers, however, after trying your service for a few
conference calls I can say that the quality is comparable to AT&T,
yet your pricing is substantially lower and the customer support is
absolutely fantastic.
I
recently used your WebEx service to present to a large potential
client for our donor management service. Not only did Jack,
in your client service department, take the time to understand what
I needed, he trained my staff on using the service, and even helped
us conduct a test run before we presented live.
It's
refreshing to do business with a company that has such friendly
and knowledgeable staff and I am very pleased with the savings.
Bruce
Pechacek, COO
Campaign Mail and Data, Inc
I
just wanted to let you know Deirdre did an outstanding job getting
us set up to hold virtual board meetings for our organization.
Some of our board members are computer challenged and Deirdre was
excellent in walking them through the use of WebEx and getting them
feeling confident to accept this way of doing a meeting. She
also quickly and effectively worked through some last minute technical
problems at our first virtual board meeting.
In
summary, we would not have been able to get our board to accept
this format with out her very able assistance. The board was
so impressed with the product and customer service that they enthusiastically
endorse using your service for future meetings.
Keith
Mounts, MIS Manager
American Society for Engineering Education
We
began using Web conferencing for sales presentations a year ago with
a different vendor. However, after experiencing ongoing technical
failures during meetings we decided to change to a new service. Since
we began using Communiqué four months ago the service is extremely
reliable and your customer service staff is terrific. I'm pleased
with your affordable WebEx pricing and great service!
Joel
Plotkin, CEO
Precision Computer Works
We
never had any problems with our existing conferencing provider for
over 10 years so I was hesitant with using another service.
However, since your pricing is competitive and there are no contracts,
I thought we'd use Commence for a few calls and compare the service.
Not
only have the connections been crystal clear and the quality outstanding,
I find your reservationless service extremely convenient and customer
support is absolutely amazing. I have never experienced such
friendly and knowledgeable staff that is so passionate about customer
service.
I
have already referred several of our clients to Communique and please
feel free to use me as a reference.
Dan
Demaree, President
Demaree Public Relations
Communique's
ability to capture, sort and sub-total on our invoice several alpha
numeric accounting codes has made expense tracking and client charge
back much easier. I'm further pleased with your friendly and prompt
support personnel.
It's
refreshing to do business with a company with such outstanding service
and fantastic prices!
Ron
Friedman, CIO
Mintz, Levin Law Firm
I
wanted to let you know that Chris McKinney was very helpful during
our clients large event call. We had several high profile investors
attending the call and needed help prioritizing questions from those
individuals during the polling session. Chris set up a private
conference line and stayed on the entire call to help us administer
the polling session and make sure everything went smoothly.
Great
service!
Lin
MacMaster, President
Strategic Partners Group
I've
been writing about technology companies in my column for years and
its nice to find a company with such passion for customer service.
Excellent connection and sound quality and the pre-call quality assurance
contact was very impressive.
Gary
Arlen, President
Arlen Communications
Contributing Editor, Washington Techway Magazine
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