Operator Assisted Conference Call

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Typical Operator Assisted Conference Call

The following provides an overview of all the elements that go into a typical operator assisted conference call. Our goal is to make your conference calls an extension of your communications strategy. Communiqué can help you customize the call and perfectly tailor it to meet the needs of your message and goals.

Pre-Call

• Your assigned a dedicated account manager as a single point of contact to assist with anything that you need.
• Scheduling your calls is easy. Our advanced reservations system captures and stores your call profile including all necessary call features. When scheduling subsequent calls you do not have to repeat everything.
• Conference call information is communicated in a clear, easy-to-understand format to attendees.
• The call leader and the scheduled speakers gather in a Sub-Conference before the call begins to go over the agenda and discuss last-minute updates. The operator will finalize any last minute logistics such as who to turn the call over to, how to pronounce speaker names, Q&A, polling, etc.
• Callers can dial either a toll-free or direct dial number to access the call. For international attendees we offer international toll-free access numbers in 63 countries and local access numbers in 14 countries. You can also choose to have the operator(s) dial out to speakers and/or attendees to connect them into the call.
  
• The operator(s) gather any necessary information (e.g., name, affiliation, etc.) and place them into the call. We have eight operators centers globally with sufficient staff so there are no hold times.
  The participants hear music (or custom announcement) until you are ready to start.

During the Call

• All operators are voice talent trained and perform a professional speaker introduction. You can use the standard script or customize as you'd like. It sets the stage for the conference and opens the call in a clear and professional manner. You can provide an approved attendee list (optional) to make sure only certain approved attendees can join.
• A dedicated communications line can connect the operator handling the call to a point of contact at your location for instant access if is needed.
  
• (Optional) The call is conducted in Lecture Mode. All participant lines are muted during the presentation to reduce background noise and minimize interruptions.
• (Optional) Once the presentation has concluded, the operator administers a Q&A session. Participants indicate that they have a question using their telephone keypad, while the operator manages the question queue in a professional and orderly fashion. When each one's turn comes, the appropriate line is unmuted, an introduction is made and the questioner takes the floor. While in queue the attendees will still hear the conference.

Post-Call

• An attendee report is emailed immediately following the call showing all of the information gathered from participants as they joined the call. This provides a perfect contact list for post-call follow up.
• Transcription service is available if you need a written account for use in press releases and news wire services.
• The call can be digitally recorded for playback via online streaming, MP3, CD ROM, tape, or toll-free dial in number. Added information is captured in an online report from those people dialing into the playback providing you with the same information that was collected from the live call participants.

Security
An approved attendee list can be provided to control participant access. If a potential participant's name does not appear on the invitation list, access will be denied or put on hold pending your approval via a dedicated Communications Line.
  
Conference Recording
You can choose to have your conference call recorded. Tapes or CDs can be forwarded to one or multiple locations. Your call can also request re-broadcast immediately following the event through our Digital Replay service. This service is available to you 24 hours a day, seven days a week. This is a great alternative for participants who are unable to attend the live call. Calls can be archived for up to a year. Recording options are:

• Audio Streaming: Enables you to reach thousands of listeners at once for less than the cost of a standard conference call. Audio Streaming is available for a live or recorded conference. Your conference can be recorded, indexed, and archived for anyone who missed the live call. Playback is done via Microsoft MediaPlayer or RealPlayer. Reporting is available to gather important data about who listened to the live meeting or archived recording.
• Digital Replay: A digital recording of the conference call can be made available for playback at any time. Conference participants dial into the automated playback center via a toll-free access number at their convenience with options to fast forward, rewind and pause the recording using the telephone keypad.
• CD ROM
• MP3 or WAV File
  

LeaderView™ Web-Based Audience and Q&A Management
LeaderView is a Web-based conference management tool that simplifies your large event conference call experience. It enables call moderators to effectively monitor conference participants and streamline the Q&A process through a standard Web browser. Call moderators are able to simultaneously view the participant list and prioritize the Q&A queue online to maximize meeting time. Download LeaderView Brochure

Audience Fastrack™
Audience Fastrack offers participants advanced invitation and web-based registration for your large event conference calls. Upon registration each attendee is assigned a unique PIN code for quicker access into the conference call. The meeting is more secure and the data gathering feature gives you valuable attendance information before and after your conference call.

• Call us at 1-866-332-2255 (press option 1) or 1+(202)266-0058 or fill out the form below
• Hear a sample call

Your information will not be sold, traded or used for unsolicited marketing. See our privacy policy.

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